Role Description
Our fast-growing company is looking for an Account Manager to support the Customer Success team with onboarding new customers and managing existing customers. A successful candidate will have experience in web development, strong interpersonal and organizational skills, and a keen attention to detail. Success in this role will be measured by the ability to quickly master the Blue Bite platform, bring technical skills and expertise to our company, work well in a team environment, and provide value for our customers. Applicants interested in fostering long-term relationships with clients and our company will receive top priority in the selection process.
Onboarding Customers
- Gather and analyze all business and project requirements from customers
- Collect all necessary assets, including product and experience information
- Process, reconcile and format large data-sets
- Upload data-sets/spreadsheets to the platform on behalf of customers
- Assist customers and Customer Success team in building content experiences with Blue Bite platform
- Test and perform QA on objects and experiences to ensure customer specifications are met
- Troubleshoot any technical and performance issues
- Provide technical support to customers
- Partner across teams to deliver the highest level of quality
Customer Management
- Monitor performance of experiences to ensure successful execution
- Communicate with Sales and Customer Success teams regarding performance of experiences
- Maintain/Create/Update monthly reports
- Make necessary changes requested by customer or Customer Success team
- Update object information as customers add additional products to the platform
- Help create documentation, screenshots and tutorials for customers
Skills and Qualifications
- BA/BS degree in related field, or combination of relevant education and work experience
- 1-3 years of relevant technical experience such as Solutions Architect or QA engineer at a software company
- Experience as an Account Manager is preferred but not required
- Experience with mobile design software is preferred but not required
- Exemplary verbal, written communication, and analytical skills
- Ability to communicate succinctly over the phone and via email
- Able to work independently, initiate their own projects as needed to streamline their workload, understand the business process and work in a team environment
- Extremely detail oriented
- Capacity to manage multiple projects with tight deadlines; working after hours to meet proposal and project deadlines if needed
- Ability to manage and prioritize several tasks and requests at once
- Learns quickly, asks questions, wants to understand their responsibilities and the industry
- Talent and/or eye for mobile design
Software Used
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with HTML, and graphic tools, such as Photoshop preferred, but not required
- Hubspot CRM